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SECTION: TECHNICAL
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COMMENTS
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Q.
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What Practice Management software does RX provide?
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A.
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RX provides Practice Management packages - Support for RX Medical DOS version and RX Medical for Windows onSQL.
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RX provides 2 superior practice management solutions for 2 distinct technologies!
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Q.
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Is Rx SQL suitable for small and large Practices?
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A.
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Our practice management software package is ideal for smaller or large practices. It uses client/server technology on Microsoft's SQL
database and is thus suited to large Local Area Networks (LAN) and Wide Area Networks (WAN) for practices/doctors connected by telephone.
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Q.
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What operating systems are suitable for RX?
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A.
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RX Medical for WindowsSQL can run under, NT4and Windows 2000 (Server and Workstation), either dedicated (recommended) or peer-to-peer
workgroup. Novell v3/v4 file-servers are suitable, with Windows 98/NT clients. RX SQL runs under NT4 and Windows 2000 Server or NT4 Terminal Server (dedicated) and any combination of Windows 98, NT4 and Windows
2000 (Server and Workstation) clients.
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Q.
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Can I use Windows 3.x Desktops?
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A.
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No. RXMW and RX SQL are 32 bit Visual Basic applications, and thus require either Windows 98, NT or Windows 2000
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16 Bit technology is over 6 years old now!!
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Q.
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Is RX SQL a true Windows product?
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A.
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Yes.
RX SQL is programmed in Microsoft's Visual Basic (VB6) and are thus "natural" to the Windows environment and Windows Networks.
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Q.
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We wish to connect multiple surgeries by telephone and some doctors would like to have dial-in access. Can RX handle this?
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A.
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Yes. Using Microsoft Terminal Server, Citrix Metaframe or the built-in client/server technology of RX SQL, dial-in options (ISDN,
PSTN or Internet) are now possible. These facilities are referred to as thin-client computing.
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Seek expert advice from your RX Solution Provider!
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Q.
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Is there a restriction to the numbers of users?
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A.
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SQL is limited only by the capacity of your network.
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Q.
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What system security and backups do you recommend?
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A.
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SQL have their own application security models. Your network should be secured by File and Directory access rights. Even
workstations should be secured (NT recommended). Back up tape/read-only CD should be used to record system information and copies secured off-site.
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Seek expert advice from your RX Solution Provider!
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Q.
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How can I protect my system from going down and what should I do if it does?
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A.
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You should discuss with an RX Solution Provider various "RAID" options available with your network. These include disk
mirroring, dual controllers, disk striping, UPS backup. An on-site hardware/network warranty is highly recommended in rare cases of complete hardware failure/theft. .
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Seek expert advice from your RX Solution Provider!
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Q.
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Can I access data in my databases from other systems?
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A.
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RXSQL use Windows compatible databases which conform to the ODBC (Open Database Connectivity) standard. Subject to security in
place, this means that you can report/query/export data more easily than systems that use proprietary (non-ODBC) databases
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MS Office products, Lotus, Crystal can all be used to view/query/sub-database RX data.
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Q.
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Do I need special brands of Hardware for RX Medical?
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A.
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RX recommends the use of well known brands of hardware. It should be noted that Microsoft issue an Approved Hardware List for NT
installations where warranty (for NT) may not be provided where hardware does not conform to this list.
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This list is provided with the NT software.
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SECTION: SYSTEM WIDE FEATURES
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COMMENTS
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Q.
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Is RX suitable for Specialists as well as GP's?
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A.
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Yes.
RXSQL may be used easily by GP's and Specialist alike. Private accounts, referrals, multiple item discounts, assistance fees etc are all managed by RX.
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Q.
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Are products GST compatible
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A.
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Yes.
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Refer www.rx.com.au for RX and GST updates and download info
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Q.
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What support does RX provide for it's products?
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A.
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RX has 2 tiers of support. One is through our 1300 Help Desk and the other through it's nation-wide channel of dealers. RX provides a
1300 Help Desk support number, MON-FRI (excluding Public Holidays).
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Q.
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What fees and charges are applied for software support and updates?
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A.
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The initial purchase price of our software includes 12 months SUA (Support Update Agreement) which provides for the 1300 Help Desk
support and any software updates during the 12 months. This may be renewed yearly.
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Q.
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Does RX handle Locations within the one database?
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A.
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Yes. RX SQL provides for any doctor to be established by location. Bills and appointments etc may be entered centrally or at the
location if connected by WAN. Reports can be printed by Surgery, All Doctors within Practice, Any Doctor within Practice.
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Q.
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What word processing options are available?
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A.
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RXSQL integrate dynamically with Microsoft Word, to produce superior correspondence, and to make mail-merges a breeze!
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SECTION: PATIENT DATABASE
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COMMENTS
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Q.
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Automatic File Numbering?
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A.
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Yes. Automatic or Manual, with Manual over-ride with Automatic
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Q.
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Are Private and Bulk-Billing Debtors, Medicare, Dept Veteran Affairs catered for?
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A.
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Yes.
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Q.
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Link family members automatically?
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A.
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Yes. RX provides linkage for both patient and debtor accounts, either by default or over-ride. This suits both family and
employer/employee requirements.
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Q.
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Are there full contact details including phone-work, phone-home, fax, e-mail.
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A.
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Yes. RX provides several (many searchable) fields, some of which are user-defined. Memorandum, comments, codes, employment details
may be recorded (and searched) against a patient.
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Q.
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Can you select a patient via Name, Medicare No of File No?
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A.
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Yes, and more fields! These search preferences can be established by operator.
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Q.
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Can swipe readers be used?
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A.
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Yes. Regardless of search criteria set up, the system will acknowledge the card and look up the patient by Medicare No.
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Q.
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History of Referrals and Recalls?
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A.
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Yes. RX records all "events" for a patient in a special Patient Register, which records appointments history, referrals,
recalls, messages, letters and more.
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Q.
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Can patients be deleted?
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A.
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Yes, if there are no transactions. Patients can be flagged using a user-defined field called Status.
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Q.
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Can bad debtors be flagged including those with nil owed?
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A.
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Yes.
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Q.
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Linkage to Word Processor for easy correspondence?
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A.
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Yes. RX links patient directly to MS-Word for dynamic one-off or mail-merge documentation. Letters are stored automatically with each
patients register in the database.
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Q.
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Can Xray Images, Document Scans, Sound files be stored against a patient?
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A.
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Yes. RX has a Patient Register, which can track all appointments and messages, referrals, recalls and literally stores sound,
pictures, video files. It's an electronic filing cabinet!
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SECTION: TRANSACTION/JOURNALS
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COMMENTS
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Q.
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Are transactions removed after end of month?
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A.
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No. RX retains all transaction history and there is NO end of month or year procedures. The system is optimised using transaction
keys.
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Q.
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Can I reverse/adjust previous payments and if so, will this affect the banking for that day?
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A.
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RX uses an "open transaction" method, which enables previous payments to be unapplied and correcting journals to be made.
The banking sheet and the cash book/general ledger interface are 2 separate entities, ensuring the banking sheet is not affected.
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Q.
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Are journal adjustments user-friendly and are such transactions audited?
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A.
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Journal adjustments are easily done and are reported to audit trails, with mandatory reasons required from the operator.
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Q.
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Can accounts and receipts be viewed and re-printed?
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A.
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As RX retains it's transaction history, accounts and receipts can be reviewed and reprinted with ease at any time.
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Q.
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Do transactions display batch numbers if submitted through Medclaims?
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A.
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Yes.
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Q.
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Are warnings issued when doing an account for overdue debtors?
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A.
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Yes. The account screen displays warnings of overdue balances, and can display warning notes if they are entered against a debtor.
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SECTION: MEDCLAIMS
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COMMENTS
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Q.
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Does RX provide Medclaims for Medicare and Vet Affairs?
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A.
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Yes.
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Q.
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Does the system automatically batch Medclaims entries?
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A.
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Yes. This option also provides for the operator to key in the Medicare voucher number.
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Q.
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Can we preview the batch before it is sent? Can certain transactions be held from a batch?
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A.
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Yes in both cases.
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Q.
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Is reporting provided for transactions declined by Medicare?
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A.
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Yes. An exception report details these transactions.
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Q.
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How does the system record direct credits from Medicare?
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A.
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An EFT report details direct bank deposits.
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SECTION: REPORTS
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COMMENTS
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Q.
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Can reports be printed to screen and hardcopy?
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A.
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Yes.
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Q.
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Does RX cater for dot-matrix printers for continuous forms?
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A.
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Yes. RXMW and RXSQL can print to any Window printer driver suitable for your printers.
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Q.
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What income reports are provided?
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A.
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There is an Items Analysis report, by doctor by date. There is a Daily Audit Report which also details all transactions by doctor by
date range.
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Q.
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Does the system produce a Banking Sheet?
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A.
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Yes. Banking sheets may be produced, by individual or all bank accounts and once they are ruled off, banking sheets can also be
reprinted.
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Q.
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What statistical Reports are available?
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A.
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A Practice Audit Report is provided which produces a detailed report of Daily (or user-defined periods) transaction activity, patient
counts and the like.
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Q.
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What Debt Management Reporting is available?
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A.
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Trial Balances, Debt Position Report, Overdue Letters (Report or Mail Merge), Statements, and the like are well provided for in our
practice management solutions
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SECTION: APPOINTMENTS/DIARY
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COMMENTS
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Q.
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Does the system produce an Appointment Report?
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Yes. By Doctor and By Date. It prints notes and file numbers and "NP" for bookings of patients not yet entered into the
system.
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Q.
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Does the system have a Waiting Room function?
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A.
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Yes. It also displays the time patients have been waiting. RX provides a Diary only license especially for consulting room screens.
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Q.
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Can notes be added for Appointments?
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A.
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The system displays and prints notes for an appointment.
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Q.
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Can you double-book appointments?
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A.
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Yes. Note that each doctor, however, may have a variable time block which can facilitate one doctor handling more appointments than
another. This ensures operators are able to book more appointments without reverting to double booking.
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Q.
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Can you locate appointments for existing and non-existing patients?
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A.
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Yes. There is a search facility to locate all appointments by name.
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Q.
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Is there a Next Available appointment function?
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A.
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Yes, in addition to next available time block.
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Q
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Does Rx have a waiting room manager
Yes, including facility for walk in patients, file pulled status, expired Medicare cards, referrals, patient notes, outstanding
balances and more. It also has an archive facility which advises who the patient was, who the debtor was, amount billed and paid and time waited. This transfers into a report also per Doctor of who was seen over
a period of time, for what and account amount.
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SECTION: CLINICAL
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COMMENTS
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Q.
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How does your system handle clinical/pathology notes?
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A.
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Locum Clinical for Windows integrates with RX Medical SQL, using the RX SQL demographic and MBS schedule for hassle-free computing!
Scripts, Pathology, Interactions are all handled in the one solution!
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Forget Medical Director! Locum Clinical links directly to RX for trouble-free integration!
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Q.
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We use Medical Director, can we integrate it to RX?
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A.
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Yes, there is a link to the RX demographic file using the rudimentary patient.in link in MD.
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Q.
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Is there a conversion program for Medical Director to Locum Clinical for Windows?
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A.
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Yes. We can arrange for your Medical Director data to be converted to Locum Clinical for Windows.
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Conversion from MD to Clinical for Windows!
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Q.
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Is there any advertising in Locum Clinical for Windows?
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No!! RX Clinical for Windows is an ADVERTISING FREE ZONE!
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No Advertising!
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SECTION: GENERAL ACCOUNTING
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COMMENTS
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Q.
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Does your system link to an accounting package?
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A.
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Yes, there are linkages to accounting packages such as Quicken QuickBooks Pro, Sybiz Vision and M.Y.O.B. These systems provide Cash
Book and General Ledger functionality.
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